Singh Loans Pty Ltd t/a Think Big Trade (ACN: 147 560 674) (“Think Big Trade”, “we”, “us”, “our”) is committed to preserving and respecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) in respect of the collection, management, and disclosure of your personal information. Think Big Trade may also collect personal information for the purposes of complying with other legislation such as the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth).
- Information we collect about you
We collect personal information about our clients, including information such as:
- Name
- Address
- Contact number
- Email address
- Payment information (e.g., credit or debit card details)
We may also collect information from:
- Former clients
- Potential clients
- Visitors to our premises
- Job applicants
If the information identifies you, or you are reasonably identifiable, it is considered personal information.
Usually, we collect information directly from you by phone, email, online forms, or other interactions. Occasionally, we may collect personal information through sponsorship agreements or other third-party arrangements.
- Website Cookies and Use of Personal Information
We use “cookies” technology to improve the functionality of our website. Cookies help:
- Monitor your usage of our website
- Identify services or information that may interest you
- Facilitate marketing purposes
You can manage or disable cookies via your browser settings, although doing so may limit functionality on our website.
- What happens if you choose not to provide the information?
Providing personal information is voluntary. However, without it, we may not be able to provide you with our full range of products or services.
- How we use your personal information
We use your information to:
- Communicate with you
- Provide and administer our products and services
- Improve and develop our offerings
- Conduct marketing activities (you can opt-out anytime by contacting us)
- Comply with our financial and legal obligations
By signing up to our services or providing your personal information, you consent to us sending you service communications and occasional marketing material (you can opt-out at any time).
- How we disclose your personal information
We generally aim to minimise disclosure, but we may disclose your information:
- To service providers (e.g., payment processors, IT hosting providers)
- As required by law (e.g., ASIC, courts, regulatory bodies)
- To external contractors assisting us in providing services
We will not sell your personal information.
Overseas Disclosure: Some third-party service providers (such as Stripe for payments and Circle.so for community hosting) may be located outside Australia. We take reasonable steps to ensure that overseas recipients handle your information in accordance with Australian Privacy Principles.
- Accessing and correcting your personal information
You can request access to your personal information or request corrections by contacting our Compliance Officer at contact@thinkbigtrade.com. We aim to respond within 30 days.
- How we hold and secure your personal information
We implement reasonable physical, electronic, and managerial safeguards to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.
However, please be aware that the Internet is not entirely secure. Information sent to us via email or online forms is at your own risk. You are responsible for maintaining the confidentiality of your passwords.
- Data Breach Notification
If a data breach occurs that is likely to result in serious harm, we will investigate and notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
- Updating our Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website. We encourage you to check periodically for updates.
- Complaints and Further Information
If you have any complaints or concerns regarding your privacy or this policy, please email us at contact@thinkbigtrade.com.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to lodge a formal complaint.
